FAQs
Payments
How can I pay for my jewelry?
We happily accept a wide range of payment options, including all major Credit Cards, Debit Cards (such as Visa and Mastercard), Net Banking, UPI and Payment Wallets.
Do I have to pay additional taxes?
All our prices include 3% GST, so there are no additional charges for you to worry about. What you see is what you pay!
Is your site safe and secure?
That's excellent to hear! We prioritize the security of your personal information and payments. Our checkout page is protected with SSL encryption, guaranteeing the privacy and confidentiality of your browsing and payment data.
What is the minimum order value?
We are delighted to inform you that we have no minimum order value requirement for all orders shipped within India. Shop freely and choose exactly what you desire without any restrictions.
Shipment
How long will it take for my jewelry to arrive?
India
Standard Delivery: 3-7 Business Days
All other countries:
Standard Delivery: 7-14 Business Days
How much does shipping cost?
Domestic shipping is on us! You’re welcome!
International shipping will be on actuals :)
Can I have my order shipped as a gift?
Our enchanting pieces make the perfect gift for that special someone in your life. Every jewelry item is shipped in a stunning jewelry box, and we make sure not to include an invoice for a seamless gifting experience.
To add an extra touch of glamor, we offer beautiful gift bags and a perfect gift wrap set. No need to search elsewhere for wrapping materials. Simply add them to your basket, and when your jewelry arrives, place it inside for that impeccable presentation of the perfect gift.
Returns and Exchanges
Can I return my jewelry?
We understand your concern. While we do not accept returns at the moment, we offer exchanges for damaged items during transit or if you have received the incorrect product or size.
Just send us an email to care@lyrolla.com within 48 hours from the day you receive your parcel and simply return the item in its original condition and packaging, unworn, and we will ship a replacement to you. Your satisfaction is our priority, and we will ensure a smooth resolution to any issues you encounter.
How do I exchange my jewelry?
To initiate an exchange, please send an email to care@lyrolla.com within 48 hours of receiving your parcel. Include the product photograph, reasons for exchange, and your request. Our dedicated team will promptly respond and provide you with step-by-step instructions for the jewelry exchange process. We are committed to ensuring your satisfaction and making the exchange as smooth as possible.
What if the ordered size does not fit?
If you have received an incorrect size for your order, we apologize for the inconvenience. Please notify us within 48 hours of delivery by sending an email to care@lyrolla.com or by reaching out to us via WhatsApp at +91 8921086319. We will be more than happy to assist you with resizing the product to ensure a perfect fit.
Our Jewelry
What materials do you use to craft your jewelry?
At Lyrolla, we take pride in offering high-quality products. Each item we sell is crafted from 925 Sterling Silver and features authentic gemstones. We are confident in the purity of our jewelry, and we encourage you to get it tested externally for your peace of mind. Additionally, our jewelry is nickel-free, ensuring a comfortable and safe wearing experience.
Do you offer authentic gemstones?
Certainly! We prioritize the authenticity and quality of our gemstones. Rest assured, all of our gemstones are genuine and of the highest caliber, ensuring that you receive the finest and most exquisite jewelry from us.
Do you offer a warranty?
Enjoy our complimentary 6-months warranty on all jewelry pieces in our collection.
What is covered under the warranty?
Our warranty protects against defects in materials and workmanship, ensuring the quality of our jewelry. However, it does not cover physical or accidental wear and damage beyond our returns and exchanges policy. Exclusions include lost items, scratches from normal wear and tear, improper use or storage, inadequate care, discoloration from water or chemicals, prong wear, stones lost from everyday wear, natural stone inclusions, and modifications by a third party. Please consult our Jewelry care guide for maintaining your jewelry's shine.
Can I customize a piece of jewelry with Lyrolla?
We are thrilled to help bring your creative vision to life with the distinctive essence of Lyrolla. For customization requests, kindly reach out to us via email at care@lyrolla.com or by reaching out to us via WhatsApp at +91 8921086319. We look forward to working with you to create a personalized and exquisite piece of jewelry.
What stones do you offer?
We have a stunning selection of gemstones each with its own magical properties and unique beauty. We offer the following genuine stones: Moonstone, Rose Quartz, White Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, Ruby, Pink Sapphire, a range of Raw Cut Crystals and authentic Opal. Please refer to the individual product descriptions for more detail.
How can I keep my jewelry shining for years?
Maintaining the shine of your jewelry is simple. After taking it off, gently wipe each piece with a clean, soft cloth to remove oils and perspiration. Avoid exposing your jewelry to harsh chemicals found in everyday products like lotion, perfume, hairspray, and household cleaners. For extra caution, make it a habit to put on your jewelry last and remove it first when you return home. This will help ensure its longevity and radiance.
For more information on care and cleaning, check out our Jewelry Care Guide.
Other
What if I have other inquiries?
We value your questions and feedback. For any inquiries or comments, please email us at care@lyrolla.com or by reaching out to us via WhatsApp at +91 8921086319, and we will respond to you promptly. Your satisfaction is our priority, and we are here to assist you.